In the Human

People ask me all the time how I spend my days in the office.

If I'm not travelling, what could I possibly be doing?

The answer is, I answer emails, text messages, and phone calls from anxious parents and students trying to figure out all of life's challenging questions like, "Where do I send my shot records?", "Which of my clep courses will transfer as credit?", and "Where is the best place to buy twin xl sheets?"

Even if I've met them before, after that 16th email exchange, it's hard for me to keep my students (and their parents) in my mind as real life people. It makes it difficult to remember to respond to them as though they were human beings with feelings and anxieties.
It's difficult to remember that I once felt similarly, just stuffed with over roommates, refrigerators, and registration.

This past weekend, I tried to play a video game with the beau and, despite telling him that I had never played it and hadn't actually played any video game in years, his instructions were bare minimum. At each turn, I would ask ten more questions, and he would give me answers with words for which I had no foundation of definition, leaving me more confused. I didn't know how to move or shoot or what my goal was in each level or even which direction I was supposed to be heading. And there he was in the split screen below me kicking butt (He may not have actually been, but to someone having her butt kicked, everything above that seems awesome).

We finally paused the game for a tutorial when I got irked at his partial answers and explanations, and he admitted he hadn't played with someone that unacquainted with games in a really long time, so he hadn't thought through totally how basic he had needed to answer.

I'm only so calm about it all now because I've made college my profession. I know all the ins and outs and professors and it came from experience and training. These little greens don't know that. They have no foundation for that and neither do their parents, if this is their first kid headed off to college.

When I answer the phone or the thirteenth text in a row with (what I think are the dumbest ever) questions, I need to remember that I have the opportunity to serve them, relieve their anxiety, get them excited and not afraid, and give them all a sense that they are making the right decision.

Other than a kind email, there is little emotional "return" in my job.
That's okay, I'll keep doing it despite that, we don't need a hug and box of chocolates for being sufficient, but by the nature of my business, sometimes it can feel like nothing we do matters.

You work closely with a family for 11 months and they drop last minute.
You work with them as hard as you can, and they tell you you're their back up back up back up school and they'll come if they have to (local students).
You communicate with them about the importance of choosing a university for it's community and professors instead of major (they're 18. It'll most likely change), and they drop you for some low-grade school you know they'll hate.

This weekend, though, was early registration.
600 people on campus, 319 students registered.
All but four of mine showed up.

And they take selfies on your phone and they cry and tell you how thankful they are for you and they tell you how you've become part of their family and they talk about you at the dinner table. And they're THERE, in the human, not a text, email, or transcript, not a number.

And suddenly, there seems to be a lot more room for grace.